Tenants

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Securing a Property & Moving In 



We normally ask for a reference/ processing fee of £150 PP on return of completed applications
Once your files are completed and you are accepted you will be requested to pay a deposit which is equal to one month’s rent and this will be registered and held in the DPS (The Deposit Protection Scheme)

We will then pass on to you an Assured Short hold Tenancy Agreement and ask you to read this carefully to ensure that you fully understand the implications. We are happy to answer any questions you may have. We urge you to be very clear about the Tenancy Agreement in every detail. You may wish to have it checked by a Solicitor or the Citizens Advice Bureau.

You will need to contact the service companies for gas, electricity, water rates and Council Tax. The companies are happy to accept a subsequent phone call notifying them of the meter reading. The same process is usually required at the end of the Tenancy. Your first month’s rent and your deposit must be paid in ‘cleared funds’. This can be a Debit card or cash. Personal cheques can be used to pay rent or deposit but they must be banked 10 days prior to the start date of the Tenancy and has to be cleared before moving into the property. Subsequent rental payments are required by standing order. Cash or monthly cheques are acceptable.

If an inventory has been supplied, you will need to sign a copy of the inventory on day of move in. We will leave you with a copy of the inventory. If there are any adjustments you would like to make, you must inform us within 10 days.

An appointment will be arranged to meet you in our offices on the day you move in. Keys to the property will not be passed over to you until we have received the following from you. A signed Tenancy agreement, rent & deposit in cleared funds.

Your deposit will be held in an approved deposit scheme, which will be the Tenancy Deposit Scheme, and this will ensure that if there is any dispute between you and your landlord at the end of the Tenancy, this will be dealt with by an independent body. In January 2009, The Tenancy Deposit Scheme confirmed that any tenants who do not use letting agents who are members of the five recognised bodies would not be offered the same protection as letting agents that are members in relation to deposits.

Once You Have Moved Into the Property



Usually, there will be a number of instruction manuals at the property for using appliances and the instructions for turning on the gas central heating boiler.

If there are any initial problems and Lynks are fully managing the property, we would ask you to call us immediately. Alternatively, call your Landlord if the property is non-managed. Either way, please inform us about your new home telephone number as soon as you receive it.

If there are any routine maintenance issues or repairs required during the tenancy, we would ask you to call us (Fully Managed) so that we may carry out the repairs on behalf of the Landlord. If the issues are of a non-urgent nature, an appropriate timescale for the repair will be organised. If it is not of an urgent nature, the relevant tradesperson will be arranged for you immediately. If your property is has non-management status, we will give you your Landlord's telephone numbers so that you may contact them.

If you wish to change or alter the property in any way, you must call us so that we may gain the Landlord's permission prior to making any changes. This would include decorating, erecting shelves, and placing pictures on the wall. We find that if a polite request is made, most Landlords will oblige with their agreement. Please remember that the Landlord's permission is required and if you carry out any alterations to the property without permission, you will be in breach of your Tenancy Agreement. Again if your property has non-management status, we will inform you of your Landlord’s telephone numbers, so that you may contact them regarding the above.

If you have an accident at the property or damage the property in any way during your Tenancy, then please advise us immediately (Fully Managed). Any accidents you have, the cost will be your responsibility. We can assist you by recommending appropriate tradesmen and services, should they be needed. We are sure that if we can assist you, it is very likely that we will save you money.

Property inspections will be carried out throughout your Tenancy, at regular intervals unless your property is on a Non Managed basis, when these will be carried out by your Landlord. This is time for us to check the condition of the property and for you to advise us of any problems you may be encountering. We will write to you suggesting a particular time and day, giving approximately one week’s notice. Should the day or time be inconvenient for yourself, we would ask you to call us to arrange an alternative appointment. All our inventories are carried out by a professional regulated inventory clerk.

Your rent is due on the same date each month as stated in the Assured Short hold Tenancy Agreement and we require you to have this with us on time. If, for any reason, it is going to be paid late or your standing order is cancelled, please advise us in advance, inform us of the problems you may be having and inform us of when you expect to pay the rent. This will allow us to inform the Landlord. Good, clear communication is always the best policy in these situations.

Condensation



Some tenants report ‘dampness’ to us, which almost always turns out to be condensation. This happens when warm air comes into contact with a cold surface and moisture in the air turns into droplets of water.

If your home has condensation, you will find a black mould growing on outside walls, in the corners of rooms, on windows and behind wardrobes.
You can reduce the risk of condensation by doing the following:-

  • Ventilating when you are cooking, bathing or showering
  • Not blocking air vents or air bricks
  • Opening windows in all of your rooms for a few minutes each day to let some fresh air circulate
  • Leave some background heating on all day in cold weather

Ending the Tenancy



To end the tenancy, you must give the appropriate notice in writing which is usually one month from the day you pay your rent. Please check your Assured Short hold Tenancy Agreement to confirm at which point you can officially give your notice. When the final day for the tenancy has been agreed, we will arrange to meet you at the property for the final inspection. Normally this will include yourselves and a member of our inventory team at the property after all of your belongings have been removed and everywhere has been cleaned. If there are any discrepancies with the property, they will be discussed immediately. This may involve a deduction in or the entire use of your deposit. If there are no discrepancies, the Landlord will endeavour to return your deposit to you within 14 working days. Please remember that we will need a forwarding address. For security reasons, we are unfortunately unable to return deposits in cash. We apologise for any inconvenience which this may cause.hat may cause.

Transparency for tenants



Once you've found the perfect property and your offer has been accepted, we'll start preparing the tenancy agreement and organising the logistics for your 'move-in' day. The tenancy charges may vary, depending on the agreement we have with the landlord, so it's best to ask the Lynks Estate Agents office dealing with your offer for a full break down of costs.

That said, we don't want you to have any unwelcome surprises when it comes to signing the contract, so here's a list of what you can typically expect to pay:

Pre-Tenancy

All Fees stated are inclusive of VAT (calculated at 20%)

Tenancy Agreement / /Referencing Fee/Creation of tenancy  

£150 PP (NON REFUNDABLE)

Check-in Fee

£0

Deposit

Typically four weeks rent

During your tenancy (if required)   

Renewal Document Fee

£50 

Change of Occupancy

£100 

The tenancy agreement fee covers the administrative costs of creating a contract for the tenancy, as well as the administration associated with holding your deposit with The Tenancy Deposit Scheme. The cost of referencing includes checking your credit status, previous employer, current or past landlords, and taking into account any other information to help assess the affordability of your tenancy application.

Regulations



Lynks Estate Agents are members of The Property Ombudsman
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